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SHIPPING COSTS and DELIVERY TIME (Spain and Portugal):
As a general rule, orders are shipped with Correos Express or DHL Parcel as follows:
Orders placed:
- from Monday to Friday until 13h - shipped on the same day
- from monday to friday from 14h - depart next working day
- from friday afternoon and during the weekend - depart on monday
Transit in peninsular Spain: 24/48h from the departure of the package, counting working days, without weekends and holidays (local and national)
Transit in Portugal peninsular: 48/72h from the departure of the package, counting working days, without weekends or holidays (local and national)
Transit in Spain remote areas or Balearic Islands: 48/72h from the departure of the package, counting working days, without weekends or holidays (local and national)
We do NOT ship to the Canary Islands, Ceuta and Melilla
Shipping costs:
Shipping costs range between 4,90-12€ depending on the total weight of the package and the destination. You will be shown the exact price before finalizing the purchase process.
Shipping costs include handling and packaging costs.
shipping is free from 89€ purchase in products (before shipping costs)!
We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually.
SECURE PAYMENT:
At our e-commerce, we value the safety and convenience of our customers. For this reason, we offer multiple safe and secure payment methods to facilitate your shopping experience:
- Credit and Debit Cards: We accept all major credit and debit cards. Card transactions are processed securely through our SSL encrypted payment gateway.
- PayPal: For those who prefer the convenience and security of PayPal, we also accept this payment method. Before paying the system will inform you exactly the cost of the commission;
- Direct bank transfer: At the end of the purchase process we will provide you with our CaixaBank account details;
- Payment with seQura: You can split your purchase in several installments;
In all payments made on our platform, we implement Secure Sockets Layer (SSL) technology. This is a security standard that guarantees that all data you exchange with us over the Internet is completely private and secure.
When you make a transaction on our website, your credit card details, for example, are encrypted on your device before being sent over the Internet. This way, even if someone manages to intercept this data, they will not be able to read or use it.
We want you to feel secure and confident when shopping at our online store. Every transaction you make with us is protected by advanced SSL technology, ensuring that your personal and financial information is kept secure at all times. If you have any questions or need more information about our payment options, please feel free to contact us. We are here to help you.
RETURNS:
MundoYoga offers an extended 21 days to return or exchange products.
Essential condition:
Products must be in their original packaging and UNUSED.
Mats with eyelets: Punching eyelets (by machine) is an additional service that requires us to remove the mats from the original packaging. For this reason, personalized mats with eyelets cannot be exchanged or returned.
Important:
Before proceeding with any return it is imperative that you contact us by email explaining the reason for return or exchange. Once we receive your return/exchange request, we will send you exact instructions to follow.
The pick up service and shipping costs of the original order are not refundable, in the case of any bonus of the same, these will also be deducted from the final refund.