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Shipping, Payment & Returns Information
European Union Shipping
Our online store offers international shipping services to a wide selection of destinations within the European Union.
The list of countries we currently ship to includes: Austria, Belgium, France, Italy, Luxembourg, Monaco, Netherlands, San Marino, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Czech Republic, Romania, Sweden, and Portugal.
The shipping rate starts from €9.90. This rate will be adjusted according to the weight or volume of the package to be sent and the destination zone or country.
This base price is applicable for standard weight packages and may vary. Our shopping cart will inform you of the final shipping price before finalizing and confirming the order.
Delivery Times and Online Shipment Tracking (EU)
Once your order has been processed and shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.
Delivery times range from 2 to 5 working days, ensuring that you receive your products quickly and safely, without compromising the quality of service.
We understand that each customer has unique needs, and we are committed to meeting them with the utmost diligence and attention to detail. If you have specific questions about our shipping services or if you need assistance with an order, please do not hesitate to contact us.
SHIPPING COSTS and DELIVERY TIME (Spain and Portugal)
As a general rule, orders are shipped with Correos Express or DHL Parcel.
Orders placed:
- From Monday to Friday until 13h – shipped on the same day.
- From Monday to Friday from 14h – depart next working day.
- From Friday afternoon and during the weekend – depart on Monday.
Transit times (working days, excluding weekends and local/national holidays):
- Peninsular Spain: 24/48h from package departure.
- Peninsular Portugal: 48/72h from package departure.
- Spain (remote areas or Balearic Islands): 48/72h from package departure.
Attention! We do NOT ship to the Canary Islands, Ceuta and Melilla.
Shipping costs (Spain and Portugal):
Shipping costs range between €4.90 and €12 depending on the total weight of the package and the destination. You will be shown the exact price before finalizing the purchase process.
Shipping costs include handling and packaging costs.
Shipping is free from €89 purchase in products!
(Amount before adding shipping costs)
We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually.
Returns and Exchanges
We appreciate your purchase and the trust you have placed in our online store and hope you are completely satisfied with our products. However, we understand that there may be occasions when you need to make a return or exchange.
MundoYoga offers a generous 21-day period to return or exchange products.
Below, we provide essential information about our returns process to ensure efficient and satisfactory management of your request:
Important: Returns Contact Process
Before initiating any return process, it is essential that you contact us via email. In your message, please clearly explain the reason why you wish to return or exchange the item. After receiving your request, we will provide you with detailed instructions to follow.
Shipping Costs and Collection Service
Please note that the cost of the collection service and the shipping costs of the original order are not refundable. If you received any bonus or discount on shipping costs, its value will also be deducted from your refund.
Essential Condition for Acceptance of Returns
To process your return, products must be in their original packaging and unused. This condition is fundamental.
Yoga Mats with Eyelets: Special Conditions
Personalized yoga mats with eyelets involve handling and removal from original packaging. Due to the personalized nature, changes or returns are not possible for mats with eyelets.
We appreciate your understanding and cooperation. For any additional inquiries, do not hesitate to contact us.
SECURE PAYMENT
We value the safety and convenience of our customers. We offer multiple safe and secure payment methods:
- Credit and Debit Cards: We accept all major cards. Secure transactions via SSL encrypted payment gateway.
- PayPal: Pay conveniently with your PayPal account (the system will inform you of the exact commission cost before finalizing).
- Direct bank transfer: We will provide you with our CaixaBank account details at the end of the purchase process.
- Payment with seQura: You can split your purchase into several installments.
We implement Secure Sockets Layer (SSL) technology in all transactions. This guarantees that all data you exchange with us is private and secure, encrypting it before sending it over the Internet.
We want you to feel secure and confident when shopping. Your personal and financial information is protected. If you have questions, contact us.