Shipping & Returns: European Union

European Union Shipping

Our online store offers international shipping services to a wide selection of destinations within the European Union.

The list of countries we currently ship to includes: Austria, Belgium, France, Italy, Luxembourg, Monaco, Netherlands, San Marino, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Czech Republic, Romania, Sweden, and Portugal.

The shipping rate starts from €9.90, a rate that will be adjusted according to the weight or volume of the package to be sent.

This base price is applicable for standard weight packages and may vary depending on the final weight or the cubic weight/volume of the package to be sent and the area or country where the shipment is made.

Our shopping cart will inform you of the final shipping price before finalizing and confirming the order.

Delivery Times and Online Shipment Tracking

Once your order has been processed and shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.

Delivery times range from 2 to 5 working days, ensuring that you receive your products quickly and safely, without compromising the quality of service.

We understand that each customer has unique needs, and we are committed to meeting them with the utmost diligence and attention to detail. If you have specific questions about our shipping services or if you need assistance with an order, please do not hesitate to contact us.

SHIPPING COSTS and DELIVERY TIME (Spain and Portugal):

As a general rule, orders are shipped with Correos Express or DHL Parcel as follows:

Orders placed:

- from Monday to Friday until 13h - shipped on the same day

- from monday to friday from 14h - depart next working day

- from friday afternoon and during the weekend - depart on monday

Transit in peninsular Spain: 24/48h from the departure of the package, counting working days, without weekends and holidays (local and national)

Transit in Portugal peninsular: 48/72h from the departure of the package, counting working days, without weekends or holidays (local and national)

Transit in Spain remote areas or Balearic Islands: 48/72h from the departure of the package, counting working days, without weekends or holidays (local and national)

We do NOT ship to the Canary Islands, Ceuta and Melilla

Shipping costs:

Shipping costs range between 4,90-12€ depending on the total weight of the package and the destination. You will be shown the exact price before finalizing the purchase process.

Shipping costs include handling and packaging costs.

shipping is free from 89€ purchase in products (before shipping costs)!

We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually.

Returns and Exchanges

We appreciate your purchase and the trust you have placed in our online store and hope you are completely satisfied with our products. However, we understand that there may be occasions when you need to make a return or exchange.

MundoYoga offers a generous 21-day period to return or exchange products.

Below, we provide essential information about our returns process to ensure efficient and satisfactory management of your request.

Important: Returns Contact Process

Before initiating any return process, it is essential that you contact us via email. In your message, we ask you to clearly explain the reason why you wish to return or exchange the item. After receiving your request, we will provide you with detailed instructions to follow to properly return or exchange your product.

Shipping Costs and Collection Service

Please note that the cost of the collection service and the shipping costs of the original order are not refundable. In the event that you have received any type of bonus or discount on shipping costs, the value of such bonus will also be deducted from the total amount of your refund.

Essential Condition for Acceptance of Returns

In order to process your return, it is necessary that the products are in their original packaging and have not been used. This condition is fundamental to ensure the integrity of the item and its potential resale.

Yoga Mats with Eyelets: Special Conditions

In relation to the personalized yoga mats with eyelets, we inform you that this additional service involves the handling and removal of the mats from their original packaging. For this reason, and due to the personalized nature of the product, it is not possible to accept changes or returns of yoga mats with eyelets.

We appreciate your understanding and cooperation with these guidelines. Our goal is to provide you with an exceptional experience, even when things do not go as expected. For any additional inquiries, do not hesitate to contact us.

SECURE PAYMENT:

At our e-commerce, we value the safety and convenience of our customers. For this reason, we offer multiple safe and secure payment methods to facilitate your shopping experience:

• Credit and Debit Cards: We accept all major credit and debit cards. Card transactions are processed securely through our SSL encrypted payment gateway.
• PayPal: For those who prefer the convenience and security of PayPal, we also accept this payment method. Before paying the system will inform you exactly the cost of the commission;
• Direct bank transfer: At the end of the purchase process we will provide you with our CaixaBank account details;
• Payment with seQura: You can split your purchase in several installments;

In all payments made on our platform, we implement Secure Sockets Layer (SSL) technology. This is a security standard that guarantees that all data you exchange with us over the Internet is completely private and secure.

When you make a transaction on our website, your credit card details, for example, are encrypted on your device before being sent over the Internet. This way, even if someone manages to intercept this data, they will not be able to read or use it.

We want you to feel secure and confident when shopping at our online store. Every transaction you make with us is protected by advanced SSL technology, ensuring that your personal and financial information is kept secure at all times. If you have any questions or need more information about our payment options, please feel free to contact us. We are here to help you.